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机票退改新标准计划年内出台，要求平台在旅客支付前主动公示退改费率_我的网站

A |     (ECNS) -- In central China's Hunan Province, a shop owner who was sued by the family of an elderly man she tried to help has received 20,000 yuan ($2,975) in financial support on Monday, following a dispute that drew public attention to the risks of helping strangers.    Xiao Aihua, who runs a small game room in Hengyang City, called an ambulance Sunday after an elderly man entered her shop, said he felt unwell and then collapsed, according to local media reports and her son. The man later died, and his family questioned whether Xiao had provided adequate assistance and sought compensation from her.    Local authorities mediated the case and determined that Xiao was not legally liable. Her son, identified as Li, said the family ultimately agreed to pay 19,000 yuan in "humanitarian compensation" after negotiations, compared with an initial demand of 100,000 yuan.    On Monday afternoon, Gong Shengli, general manager of Qidong County Jintai Rice Industry Co. Ltd., visited Xiao and gave her 20,000 yuan in support, according to a post from the official "Hengyang Release" social media account.    "We are giving this money as a gesture of support so that your family does not suffer financially," Gong said, expressing hope that the gesture would encourage kindness and compassion.    Xiao expressed gratitude for the public support she had received, adding that she would still help others in need in the future.    (By Zhang Dongfang)                    。     8 月 26 日消息，据人民日报今日报道，针对旅客关注的机票退改服务痛点，中国航空运输协会正在牵头制定机票退改专项团体标准，计划今年内正式发布实施，要求所有售票平台、航空公司官方渠道必须通过醒目字体、弹窗强制提示、专属标识、前置告知等方式，在旅客支付订单前主动公示退改费率、限制条件、免费退改场景，保障旅客知情权、选择权。

B | 此外，已有航空公司率先优化了退改签政策，中国东方航空 8 月初发布新版《国内客票自愿退票和自愿变更实施细则》，对于 2026 年 8 月 6 日（含）以后销售的 2026 年 8 月 6 日（含）以后开始旅行的国内客票，所有舱位提前 14 天自愿变更或自愿退票均免费（此前为提前 30 天）。注意到，近日一则“1.5 万元机票退票仅退 400 多元”的消息近期登上热搜。消费者林先生在购票平台花费 15,217 元订购了一张国际机票，因行程变动，于起飞前三天申请退票，结果发现实际仅退回 432 元。事件经央视财经等媒体报道后，7 月 28 日上午，林先生陆续收到两笔退款 —— 一笔 12,000 余元、一笔 2,000 余元，合计 14,700 余元，加上此前已退的 432 元，15217 元票款全额到账。7 月 30 日，携程就相关情况及服务规则发布公开说明，表示本次机票最终退款，并非通用退票政策调整，也非平台破例优待，而是依据携程六重服务保障办理的标准化个案。携程透露，长期以来携程在机票预订、退票全流程，针对退改规则、可退金额、扣费标准等关键信息均设置专属说明与醒目强提醒。央视财经表示，为什么要收那么高的退票费，原因是什么？没有任何解释，对消费者来说还是一笔糊涂账。全国人大代表和全国政协委员在接受采访时表示，他们为了改变这个霸王条款在 2024 年两会期间就提出了整改建议，有关部门说“回去研究”，两年过去了，局面还是没有改善，相关行业协会和航空公司更是装聋作哑，没有丝毫改变。图源：Pexels。

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